Privacy Policy

Our core beliefs regarding user privacy and data protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people contained within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

h2o digital is a trading name of H22 Solutions Limited.

This privacy policy sets out how h2o digital uses and protects any information that you give h2o digital when you use this website.

h2o digital is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

h2o digital may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2014.

Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

What we collect

We may collect the following information:

  • name
  • address
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • With your opt-in permission only, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect* information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from Digital SplashThe Digital Splash system does not use your IP address to identify you, the individual, in any way.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at accounts@h2o-digital.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you are opted into our newsletters, we may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us accounts@h2o-digital.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Downloads

Should you choose to download a PDF document from this website, we may follow this up with you. This is part of our quality control process to ensure the document meets your needs or if there is additional information we can add in future revisions of the document. The follow up emails may come from our email marketing system, our Accelo CRM system or from our own Office365 email accounts. Your data will not be sold or used for any other purposes. Your email address will remain within our database for as long as we continue to use our email marketing system, Accelo services for CRM purposes or until you specifically request removal from the list by clicking the unsubscribe link, or email us accounts@h2o-digital.com

Contact forms

Should you choose to contact us using a contact form on this website, we will follow this up with you. The follow up may be by telephone or email address supplied to us. Any follow up emails may come from our email marketing system, our Accelo CRM system or from our own Office365 email accounts. Your data will not be sold or used for any other purposes. Your email address will remain within our database for as long as we continue to use our email marketing system, Accelo services for CRM purposes or until you specifically request removal from the list by clicking the unsubscribe link, or email us accounts@h2o-digital.com

Email Newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to our email marketing system that provides us with email marketing services. We consider our email marketing system to be a third party data processor.

Your email address will remain within our email marketing database for as long as we continue to use their services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or email us accounts@h2o-digital.com.  When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within our email marketing database, you will receive periodic newsletter-style emails from us.

Our third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation listed above. Some of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller of this website is: H22 Solutions Limited, a UK Private limited Company with company number: 07154943

Whose office is:
Elevate Point, 50 Cornhill Road
Carlton, Nottingham
NG4 1GE

Data Protection Officer

Mr. Terry Ellis
Director, H22 Solutions Limited, h2o digital.
Telephone: 0115 772 2073
Email: accounts@h2o-digital.com

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

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